***NEW In-App Guidance Prompt Package: Boost Service User Productivity in Lightning Experience***

If you were excited about the In-App Guidance feature that went GA in Winter ’20, get ready for more excitement! Introducing a new, free AppExchange Package as part of Salesforce Labs featuring in-app learning prompts for 5 key features to help your Service Cloud users work in Lightning Experience.

(In case you missed it, check out the Sales User app too - same 5 prompts that trigger in Sales app, Accounts object: http://sfdc.co/InAppGuidanceLTNow)

What to Know

1. 5 in 5 - In < 5 minutes, Admins can install 5 key feature prompts to help users learn in-app:
   1. Service Console app, Cases object
      1. List Views
      2. Favorites
      3. Chatter Profile Tips
      4. Recent Items
      5. Get Help
2. Admins get a head start on learning how to use In-App Guidance to declaratively create your own custom in-app learning prompts by installing 5 free prompts that are ready-to-go. You can clone them too and make them your own!
3. Install Now: https://sfdc.co/SvcInAppGuidanceLTN and share your feedback in this community using #lightninginappguidance

Resources to Learn more about In-App Guidance:

• Help: https://help.salesforce.com/articleView?id=customhelp_lex_prompt_add.htm
• Prompt Examples: https://help.salesforce.com/articleView?id=customhelp_lex_prompt_example.htm
• Trailhead 
  • User Engagement Trailhead Module > See How Easy it is to Add Prompts: https://trailhead.salesforce.com/en/content/learn/modules/user-engagement
  • User Training and Motivation > Encourage and Support Users module: https://trailhead.salesforce.com/content/learn/modules/user-training-and-motivation/encourage-and-support-users
  • Salesforce Adoption Strategies > Deploy Your Salesforce Technology module: https://trailhead.salesforce.com/content/learn/modules/salesforce-adoption-strategies/deploy-your-salesforce-technology

#commupdates #lightninginappguidance #inappguidance