Hi All - I'm trying to configure Lightning Knowledge in a dedicated sandbox for some users who are piloting Knowledge at my organization. I'm currently being stymied by the following: Articles which are in a Draft publication status do not surface in any search boxes in the org including Global Search and the search box in the Knowledge component on the Case Console. Any thoughts on what might be causing that?
@John Bowen as you've found, drafts are filtered out of article suggestions and search by default. If you click into the Knowledge search field in the case and click Advanced Search, you can change the Publishing Status filter default from Published to Draft. This will allow agents to search for and attach draft articles to cases.
We are moving toward a direct publishing model based on KCS methodology where we will essentially be eliminating Drafts to avoid these types of challenges.
