Marketing Cloud updates - January 17, 2020
*** Upcoming Webinars ***
Marketing Cloud weekly Ask an Expert office hours: http://sfdc.co/MCOfficeHours
Marketing Cloud virtual Circles of Success: http://sfdc.co/MCvCoS
Topics include: Social Studio, Advertising Studio, Email Studio.
Marketing Cloud Accelerator webinars: https://sfdc.co/MCaccelerator
January 28: Social studio Automate: Work Smarter, not harder
Learn how to unite marketing with sales and service over popular social media channels using Social Studio Automate. Social Studio Automate (formerly called Social Hub) reduces manual effort in social post management by letting you create rules to automatically remove spam posts, identify your influencers, categorize posts for coordination, manage communities, and manage customer service. In this session we’ll cover best practices and show you an example of how you could configure Automate to work for you.
Audience: Social Studio Corporate and Enterprise edition customers with Sales/Service cloud.
Register: https://attendee.gotowebinar.com/rt/2173657926376536589?source=community
February 11: Social customer service (SCS): keep up with your customers
Learn about one of our most powerful use cases here at Salesforce, Social Customer Service. First, we'll go through the basics of connecting Social Studio to Service Cloud, allowing your service agents to respond to issues that come in from customers using social media. Next, we'll dig deep into the best practices around Automate and Process Builder to help you streamline your operations.
Audience: Social Studio Corporate and Enterprise edition customers with Sales/Service cloud, or
Sales or Service Cloud Customers interested in providing social channel customer service
Register: https://attendee.gotowebinar.com/rt/4598170126064474637?source=community
eMarketer Tech Talk: Three Ways to Level Up Your Email Marketing in 2020
*** Webinar recaps ***
Social Studio Command Center: Showcase your brand performance
Recap: https://success.salesforce.com/0D53A00004lTWEw
All Wrapped Up: Key Insights from the 2019 Holiday Season
Recap: https://sfdc.co/bufHA
MC Tech Lounge: Distributed Marketing from Salesforce
Recap: https://success.salesforce.com/0D53A00004dGXTi
*** But wait, there is more! ***
- 📣Introducing the all new Trailblazer.me! One unified identity and sign up experience across your Salesforce communities- https://success.salesforce.com/0D53A00004kIoVL
- January Tech Updates- https://sfdc.co/techupdates
- Easier to find Marketing Cloud on Trailhead:
- All Marketing Cloud Trails: https://sfdc.co/mctrails
- All Marketing Cloud Modules: https://sfdc.co/allmarketingcloud
- Hello Marketers: bringing teams together and reaching your goals more effectively https://success.salesforce.com/0683A000007ltcH
- Share your thoughts on Digital Experience and Inspire future Trailblazers- https://success.salesforce.com/0D53A00004iwt3g
- Watch: How to create an email with a modern email tool- Email Studio- http://bit.ly/2WeDzsd
- [Weekly] Get Started with Premier Accelerators- https://sfdc.co/cnnpEk
