Hi

I threw together a quick (15 minute) recording on how to set up / configure the new "Contact Support Form + Case Deflection Component" in Communities, which we just released in Spring'18. This has some cool features, and will need to be configured right in order for the Case Deflection Dashboard to work properly (when it ships along with the Community Management Package in a few weeks).

I kept the awful jokes to a minimum while recording so I could share it with you all.  Feel free to follow these steps in your own Community if you like, but promise not to watch the last 30 seconds of the recording, where the demo goes off the rails.  

http://bit.ly/sfccconfig

@* Experience Cloud - Best Practices * @Community Templates