Hi Everyone. I'm trying to remove the ability for agents to send Knowledge PDFs to customer's via the Case Feed. I've found the setting within the case feed layout which removes the ability to attach from there, but agents can still attach using the Knowledge Sidebar component (right hand side of console, not the knowledge one footer component.) Anyone know how to remove this functionality (if there is a setting somewhere I'm missing?) Thanks!
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Found this one as well. It's located in Setup > Customize > Cases > Page Layout > (your case feed) > Feed View (top right corner). Search for Article Tool Settings and uncheck "enable email pdf attachment"