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* Financial Services Cloud *

Welcome! This group is dedicated to your success with Salesforce Financial Services. Join the conversation here to stay up to date on the product, learn best practices, and everything in between. Use this group to review resources, ask questions, help each other, and share experiences. --------------------------------------- This group is maintained and moderated by Salesforce employees. The content received in this group falls under the official Forward-Looking Statement: http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx

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🎬 Explore the channel and subscribe: https://www.youtube.com/@FINSforceHQFINSforce, free YouTube learning hub dedicated entirely to Salesforce Financial Services Cloud (FSC)! If you are a beginner, developer, or consultant looking to master this specialized domain, this ch

 

 

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Excellent example for improving performance when using WhatsApp, especially for those with many agents using this tool. Enable subtitles in your language and 1080p quality: 

 

https://www.youtube.com/watch?v=kHTemjVWEG0&list=PLYStC_2TZBSU

  

Excellent example for improving performance when using WhatsApp, especially for those with many agents using this tool. Enable subtitles in your language and 1080p quality: https://www.youtube.

 

 

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We are working on moving a client from current Sales Cloud to Financial Services Cloud.  

 

As Digital product owners, what are the top things we must prioritize?  

This is for wealth management business.  

(Couple we know is using Person Account, Household Data model) 

 

What other things we must consider before moving to this cloud ?  

 

4 respostas
  1. 30 de ago., 15:00

    A few high-priority ones for a wealth management move: 

     

    1. Person Accounts are a one-way door. Once enabled in production you cannot turn them off, and they merge Account and Contact into a single record, which forces account sharing to Controlled by Parent or Private and rewrites your legacy B2B sharing. Prove the whole migration in a full sandbox first. 

     

    2. Automation and integration re-platforming. Every trigger, flow, validation rule, report, and integration built on the old Account/Contact split has to be re-pointed at the Person Account and FSC model. This is usually the biggest hidden effort. 

     

    3. Relationship and household modeling. FSC value for wealth is the household plus reciprocal roles (client, spouse, beneficiary, POA, advisor). Design this up front, because it drives both sharing and rollups. 

     

    4. Financial data model and rollups. Decide which FSC objects you actually need (Financial Accounts, Assets and Liabilities, Goals) and configure rollups such as AUM to the household. Adopt selectively rather than switching everything on. 

     

    5. Licensing and compliance. FSC needs an FSC Permission Set License per user and costs more, so confirm license mapping and budget. Wealth is regulated, so plan advisor book-of-business visibility and evaluate Shield (encryption, field audit, event monitoring) and data classification early. 

     

    Since you are already on Person Accounts plus Households, your data-model direction is right — the risk is mostly the sharing changes and re-platforming existing automation. 

     

    if this helps, please mark it as the Best Answer so it helps the next person — thanks 🙂

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I'm trying to add a related list of Branch Units to the Locations page and it is not one of the options in the dropdown 

 

 

why is there no related list of Branch Units from the Locations page

 

 

 

5 respostas
  1. 31 de ago., 10:08

    Good catch, and you are right — that Location lookup does exist on Branch Unit, so let me correct my earlier framing. The reason it still gives you no related list is that the lookup is a standard/system relationship, and Salesforce does not expose a reciprocal related list on the standard Location object for it. For certain standard lookups (especially into system objects like Location), the add-this-related-list-to-the-parent-layout option simply is not offered — so you can see the lookup on Branch Unit but cannot surface it as a related list on Location. 

     

    Two ways to get the view you want: 

    1. Quickest: a report on Branch Units grouped or filtered by their Location field — an instant list of all branch units per location. 

    2. Native related list: add your own custom lookup from Branch Unit to Location. A custom lookup does generate an addable related list, which you can then drop onto the Location page layout. 

     

    So the standard lookup is real, it is just reverse-related-list blocked; a custom lookup or a report is how you surface it.

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In an ongoing data cleanup process, we are beginning to turn attention to Trust accounts. We currently get updates imported daily via our broker dealer, who is getting the file from the aggregator (Albridge). The updates seek and match to a Person Account SSN.  

 

Looking at Trust accounts, certain ones (living trusts) will use the Trustee SSN rather than a separate TIN. Does anyone currently work this way, and how are you working to match the Person Account information separately from the Trust when they use the same identifier?

1 resposta
  1. 30 de ago., 13:24

    We solved this with two tax ID fields and two separate imports for the same object. 

     

    Person Accounts store the SSN in one field (SSN__c). Trusts and other entities are business Accounts and store their tax ID in a different field (EIN__c). Two fields means the same number can live in both places without conflict. 

     

    Each row in our custodian feed says what type of client it is (Individual or Entity), so we split the file into two imports before matching. Individual rows only search Person Accounts on SSN__c. Entity (trust) rows only search business Accounts on EIN__c.  

     

    Example: Brenda's Person Account has 123-45-6789 in SSN__c. The Brenda Family Trust is a separate business Account with that same 123-45-6789 in EIN__c. When an update comes in for her individual brokerage account, it's flagged as an individual, so it only searches Person Accounts and finds Brenda. When an update comes in for the trust account, it's flagged as a trust, so it only searches business Accounts and finds the trust. Same number, no collision, because the flag decides where to look, not the number. 

     

    For this to work for you, data feed has to tell you which rows are trusts and which are individuals (a registration type or account type field, something like "individual" vs "revocable trust"). If it has that, you're set. 

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Hi guys, as some of you are no doubt aware Salesforce is moving most of the FSC managed package to core. Will SFDC provide guidance or let us know what the plan is for moving this forward? 

 

@* Financial Services Cloud * 

4 respostas
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Hi All, 

 

I am about to inherit / work on an FSC org  mainly focused on wealth management. Does anyone have any advice or tips regarding reviewing, maintaining and future builds in this org?  

Happy to hear about anyone's experience working with wealth management. 

 

Thanks

6 respostas
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12 comentários
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Subject / Title: FSC Digital Lending: How to prevent duplicate/redundant Tasks from being created during Stage transitions?

Question / Details:

Hi everyone,

We are using FSC Digital Lending (Stage Management) and noticing an issue with Task generation as a Loan Application moves through its lifecycle.

Every time the application transitions or re-enters a stage with configured Tasks, new duplicate Tasks are being created. Furthermore, previous/redundant Tasks remain in an Open state rather than being updated or closed automatically.

Questions:

  1. Is there an out-of-the-box configuration or flow setting in Stage Management to prevent Task duplication when moving between stages?
  2. What is the recommended best practice for handling open/redundant tasks when an application moves forward or steps back in the Stage pipeline?

Any insights on product behaviour or workaround patterns generally recomended by SF FSC (e.g., custom Flow checks, Task status automation) would be greatly appreciated!   

@* Financial Services Cloud * 

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We have regular bulk creations of tasks that are created on the financial account. We are trying to get the task to be on the financial account, but rollup to the household as well. I have confirmed all our standard rollup settings are marked to rollup objects and activities from the financial account to the person account and then to the household. But it is not working. Is there an automation or flow that is needed to make this happen? 

Why aren't my tasks rolling up to the Household

 

Screenshot 2026-07-29 090811.png

 

Screenshot 2026-07-29 090832.png

 

@* Financial Services Cloud *

 

 

#Financial Services Cloud

1 resposta
  1. 6 de ago., 11:08

    HI @Martin Dahlquist If the standard rollup settings are already enabled, no additional Flow is normally required. Activity rollups only work when the task is related through the expected relationship (for ex : the Related To (WhatId) points to the Financial Account and the Financial Account is correctly linked to the Person Account and Household). If tasks are being created in bulk through automation or an integration, verify that the WhatId and related records are populated correctly. If everything is configured correctly and the rollup still doesn't occur, it may be a limitation of how the tasks are being created or a product-specific issue worth checking in the debug logs or with Salesforce Support.

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