While I am trying to do initial data download on mobile app, it failed.
An error log is shown on error log management page.
Does anyone know how to solve this issue?
#errorlog
Message SendStatisticsOperation.main():Error while sending sync statics:
Optional(Error Domain=com.salesforce.RestAPI.ErrorDomain Code=400”(null)”
User info={error=(
{
error code = “REQUIRED_FIELD_MISSING”;
);
message = “Required fields are missing: [MetadataVersion]”;
}…..
1 resposta
Likely troubleshooting steps
- Check Salesforce Mobile / Field Service configuration
- Verify that the mobile user's profile and permission sets have the required access.
- Confirm the mobile configuration and metadata are published/activated.
- Check the mobile app version
- Make sure the user is running the latest version of the relevant Salesforce mobile application.
- If this is a managed Salesforce Life Sciences mobile app rather than the standard Salesforce mobile app, check the corresponding release/version.
- Re-download metadata
- Clear/reset the mobile app's local data if the application provides that option.
- Log in again and perform the initial download.
- A stale or incomplete local metadata package can sometimes cause synchronization problems.
- Compare with another user/device
- Try the same initial download using another mobile user.
- If it works for another user, the issue is likely related to the user's configuration, permissions, or locally cached metadata.
- If it fails for everyone, it is more likely a configuration or Salesforce-side issue.
- Check recent configuration changes
- Look for recently deployed/published metadata, mobile configuration changes, permission-set changes, or package upgrades.
- If the problem started immediately after a deployment, that is particularly relevant.
- Check Salesforce Mobile / Field Service configuration
