Within work queue, it used to be possible to delete/mark as read individual items from "my feed". Now, our agents have to open each notification individually to "read" it and remove the notification.
They get so many per day that it's not possible to go in to each one each time. It seems this changed recently but i see nothing about this anywhere.
#Salesforce Admin #Work Queue #Salesforce #TrailblazerCommunity
@Curtis Hale and @Kundan Kumar Jha
I had a case in for this issue. Here is the response from Salesforce Support:
"Based on our investigation, the current behavior appears to be working as designed following a recent product update. We confirmed that this is not related to user permissions, profiles, or configuration changes in your Salesforce org.
The update introduced changes to the My Feed experience, including:
The red “X” previously used to dismiss individual feed items is no longer displayed.
The Open Count is also no longer shown.
Users can continue to view and filter their My Feed notifications; however, the option to manually dismiss individual items is no longer available in the updated experience.
This behavior is consistent across users and has also been observed in other Salesforce orgs following the update. Based on the information currently available, it does not appear to be an org-specific issue or product defect.
Additional information about the related product changes is available in the Salesforce Release Notes:
We understand that the removal of the dismiss option affects how your users manage their daily notifications, and we appreciate you bringing this change to our attention."
