Current setup:
A Web-to-Lead form is used on an Experience Cloud public page.
An active Lead Assignment Rule is configured.
When a Lead is created internally in Salesforce, the assignment rule works correctly and assigns the Lead to the expected user or queue.
However, when a Lead is submitted through the Experience Cloud public page, the Lead is assigned to the configured Guest User Default Record Owner instead of the owner defined by the Lead Assignment Rule.
My requirement is for Leads created through the Experience Cloud public page to follow the active Lead Assignment Rule while still maintaining the required guest user ownership/security configuration.
What is the recommended approach for this scenario?
#Salesforce Developer #Salesforce Admin #AdministratorReview the Lead Assignment Rules in Setup to see if there is some criteria that is causing this.
