Hi Team
I am attempting to deactivate a user but I keep getting the below error, pls note that the user is not part of the escalation/assignment rules. Can someone assist on how best I can resolve this? You cannot deactivate a user who is receiving cases or notifications as part of your case assignment/escalation rules. <br/><br/>Click <a href="/ui/setup/Setup?setupid=Case">here</a> to view your case assignment / escalation rules. #TrailblazerCommunity #Sales Cloud #AwesomeAdmins #TrailblazerCommunityHelp #Data Management
Hello Motshidise,
That is because you are trying to deactivate a user who is a part of your case assignment rule or escalation rule.
From setup go to the case assignment rule and check if the user is added to any of the rule entries as "assigned to" user. Also if the "assigned to" is to any of the queues then please check if the user is added to the queue or not.
Follow the same actions for the escalation rule as well if you still get the error message after removing it from the assignment rule. (If you do not have any escalation rule then you are good there).
You may also refer to below article:
https://help.salesforce.com/s/articleView?id=000317556&type=1
Please mark it as Best Answers if it helps to resolve the issue.
Thanks,
Akash
