Could not find an active case record type named 'Product Support' for the 'Product Support and Billing' support process.

I am getting this error in the Modify Your Data Model course. I have went through the steps 3 times to ensure it is active. I see it as active in Records and in Cases. I have Googled the answer as well with no luck. I appreciate any assistance.

31 respostas

Rehman Ali (Nestosh)
22 de jan., 08:50

Just go to record type edit it and select the support process to the Product Support Process

Adicionar um comentário

Escrever uma resposta...

0/9000

Trailhead Challenges

Hands-on challenges are the “secret sauce” of Trailhead. Before searching for solutions to superbadge challenges, review the Salesforce Certification Program Agreement and Policies. ** NOTE ** : If you were able to get a response that solved your issue, please mark it as the 'Best Answer' to help other Trailblazers. If the issue persists after 48 hours, create a Trailhead Help case at https://help.salesforce.com/s/support for further assistance.

Mais sobre este tópico

Could not find an active case record type named 'Product Support' for the 'Product Support and Billing' support process.

Trailhead Challenges

Aprendizagem relacionada

Mais ajuda