Has anyone found a workaround with Social Studio + Instagram Direct Messenger? Our business generates more leads from the DMs on Instagram. We would like to trigger a contact or lead within our cloud from these inquires. Any comments would be helpful - Thx
@Social Studio @Social Customer Service @Social Customer Service
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@Kimberly Ernst This is so sad to hear. Since the beggining of the pandemic, Instragram has been the major social network. It is important that Salesforce consider global trends and customer's needs
