I have integrated the Outlook email on Salesforce, and now I want to know how to get the time of the last reply from the customer, hoping it can be displayed on the customer or contact detail page.
#Trailhead Challenges #Salesforce Admin
답변 3개
Hi @Haibo Peng
- This is a nice use case. You can achieve without any code.
1. Create field on Contact, lets say Last Customer Reply (Date time field)
2. Use Record-Triggered Flow on EmailMessage, make entry check if incoming= true and make a decision to check the record and update the field Last Customer Reply . Save and activate.
