Want to invoke employee agent through agent api

Question

Hi,

I was trying to call an employee agent through agent API but I am getting below error when passing bypassUser as true:

"error": "AgentApiException",

"message": "Bad Request: Invalid user ID provided on start session: "

And when I am passing bypassUser as false, the employee agent's action is not getting called.

Am I missing something? Please let me know! Thanks!

Kushal Sharan · Answer

So, if in your Agent API request, if you pass

bypassUser=true

then Agent gets invoked as user associated to the agent as per documentation

.

If you set this flag as false, the user associated to Connected app is referenced while invoking agent.

So make sure if you are setting this as true your agent user has necessary permissions

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