Hello!
I need to setup a Journey that sends a SMS asking the customer to rate the product from 1 to 10 and store the answer in a Data Extension.
If they reply, another SMS is sent asking to explain why they gave this rate. I need to store this comment in a Data Extension as well.
No landing pages involved. The customer will reply the SMS.
Could anyone help me and explain which path would you take?
Thanking you in advance
답변 2개
you can use Next Keyword to achieve this.
Sorry for using someone else's work, but I think it's better to use useful things.
In this case, thanks to Eliot Harper, we have this:
https://salesforce.stackexchange.com/questions/296800/capture-sms-response-on-journey-builder
https://www.youtube.com/watch?v=xAriYMogGT4&t=90s&ab_channel=EliotHarper
