Good Morning Everyone,
I am a bit confused about the default Agentforce agent. I followed the steps in the Agentforce trailheads, but I am looking for more details on the types of agents.
- What is the core functionality behind the Agentforce (Default) Agent? I understand it should be enabled and activated, but what happens if I delete or deactivate it?
- I created a custom agent of type Service Agent from within Salesforce Sales/Service Cloud. However, it always opens the default Agentforce agent. Is there an option to mark the custom service agent as my default agent from inside Sales/Service Cloud? I deleted my default agent and now Agentforce is throwing an error.
- If we cant keep the custom agents as default agent, where and how the custom agent used ?
Any document or links appreciated.
๋ต๋ณ 4๊ฐ
Hi @Anoop Bhaskaran,
Currently I am also facing this issue, if you know the solution. Please let me know if it is really helpful for me.
Actually I want to connect my custom agents.
Thank you ๐ค
