Hi Trailhead Community, @Kübra Muhtar

I'm currently working on the "Create a Case Escalation Rule" step in the Set Up Case Escalation and Entitlements project. I'm using my hands-on org for this challenge. 

When I try to verify the step, I receive the following error message: 

I’ve carefully followed all the steps as outlined in the project instructions, ensured that the 

Account Name is Pyramid Construction and the Type is Product Support

. I have also tried the following troubleshooting steps: 

• Recreated the case multiple times
• Cleared browser cache
• Tried in different browsers (Chrome, Edge, etc.)
• Relaunched the org and re-did the steps from scratch

Despite all this, I still receive the same error when verifying the challenge. Has anyone else faced this issue or can suggest any other fixes? Any help would be greatly appreciated. 

Thank you in advance for your support! 

Best regards, 

#Trailhead Challenges  #Certifications  #Case Escalations  #Escalation Rule  #Create A Case