I am trying to get a community setup and send out the Welcome email. I want the users to have to log into the community with their email (username) and password however, I am unable to get the out of the box templates to populate. Also, should I be identifying a corresponding email for all of the community email?
I also tried to use reset password email which I do receive and it provides a link to reset password. I go to that page and it has me enter my username which then sends me another link to reset password and it just keeps going in a circle. The url provided does not have the community name in it:
Template for forgot password:
Hi {!Receiving_User.FirstName},
Your password has been reset for {!Community_Name}. Go to:
{!Community_Url}
Thanks,
This is the Welcome Email template created by Salesforce with an Applicant ID field added:
Hi {!Pwdless_New_User.FirstName},
Welcome to {!Community_Name}!
Let’s verify your registration as {!Pwdless_New_User.Username}.
Your Applicant ID is {!ApplicantID__c}
Enter this one-time password where prompted.
Password: {!Verification_Code}
And this is the email when it arrives in the email app:
Hi ,
Welcome to My Site!
Let’s verify your registration as .
Your Applicant ID is
Enter this one-time password where prompted.
Password:
Hi Patricia, we are using the same merge field such as
{!Community_Name}
{!Receiving_User.FirstName}
{!Community_Url}
and it works fine. This might have something to do with your Community configuration. Go to Administration and double check your settings/setup