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Elba Lucia da Mata (N/A) 님이 #Trailhead Challenges에 질문했습니다

Não aparece em  criar Casos com  o ID Sean Forbes, dá como ID inexistente  em Edge Communications, como devo proceder com esse erro para concluir essa trilha?

Quem puder me ajudar, agradeço.

Automate Your Business Process - Could not find the product support case for 'Sean Forbes' and 'Edge Communications' with the specified settings.

답변 3개
  1. 2023년 10월 6일 오전 12:28

    Hi @Elba Lucia da Mata ,

     

    I was able to complete this unit already. I did let a day pass and completed other modules first (since I was running out of solution for the error) but here's what I did:  

     

    1. As what @Koko Inoue Szabo mentioned, I changed the Product Support Record Type since the picklist had "Electrical" instead of "Electronic".
    2. Deleted all cases under Services.
    3. Re-created New Billing Case (for Sean Forbes)
    4. Re-created New Product Support Case (for Sean Forbes)

    https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000C4b1ZSAR

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