We have implemented B2B portal wherein clients connects via SSO and there are multiple external web portals integrated inside our Experience cloud portal. Clients can access external portals via same SSO. We will Go-Live soon but at this stage we are bit confused about efficient IT support strategy for our clients. Use case : if client is not able to access external portals and contact our Service Clients team/Sales. How our teams can troubleshoot such issues ? We would like to give our Sales/Service Clients same view as client with same access to data etc. so that they can connect to the portal and troubleshoot client's issue. basically we want "Login in to experience as a User" features but which will works with SSO. :)
Any idea will be appreciated. ! Any tool that could be used for IT support ?
@* Experience Cloud * #Experience Cloud #B2B Lightning Experience #Customer Support Experience #IdeaExchange
Thanks and regards,
Onkar.
