Partner Business Org | Salesforce Trailblazer Community

Struggling to request a new partner business org

Hi there,

We're a registered Salesforce partner, and I'm trying to get a Partner Business Org (PBO) requested for our account so we can create a sandbox for integration testing. Our existing org is a Partner Developer Edition, which can't create sandboxes.

I've followed the official steps (Salesforce Help → account switcher → Log a Case for Help → Partner Programs & Benefits → Demo & Partner Business Orgs), but every time I go through them, Agentforce just routes me back to the same documentation page instead of actually logging the case. When I asked to speak to a human, the chat itself failed to load, and the case form also failed to submit.

Has anyone run into this recently, or know of another way to get a PBO request actioned - a different contact, a working form, or anything that bypasses the Agentforce loop?

Thanks in advance.

#ISV Partner #Partner Account #Partner Business Org

1 件の回答

Eric Burté (DEVOTEAM) Forum Ambassador
9月14日 22:40
Hello @Richard McKenzie have you tried this direct link to create a case : https://help.salesforce.com/s/case-submission ?
Is you user granted access to Salesforce Partner Community to be able to log your case, as explained in
https://developer.salesforce.com/docs/platform/isvforce/guide/appexchange-partner-request-pbo.html?
Eric

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2019年11月11日 20:29

We're doing some custom development involving processes relevant to our Partner Business Org. Is there a way to enable the Environment Hub metadata in a scratch org?

2 件のコメント

Kyle Kopps (Science Exchange)
2019年11月12日 17:26
@Rohit Mehta
, For just a little bit of context, we are OEM partners who have to do a fair amount of administration and support for our customers. We leverage our partner business org to catch errors that are uncaught in our managed package and issues that we have logged from our managed package. Also noteworthy, every single one of our customer's production orgs is registered in our Environment Hub.
We feel that there is a lot of value in being able to directly relate our licenses, application errors, and other metadata to the Environment Hub Members directly.