Hello Trailblazers,
I have issue that internal calls are being tracked in ECI, even when our email domain is excluded in the Google Meet Video Setup page in Salesforce (we only use Google vendor for now). What I've found out is that most of the times VideoCallParticipants do not have email field filled at all thus it can't recognize it as an internal call. This makes our Video Call data flooded with internal calls that we don't want to summarize.
I wonder if anyone else faced similar issue? What could be solution for this?
#Einstein Conversation Insights #Salesforce #Data Management
@Max Jedrzejewski Are any participants joining as guests or from a meeting room? Salesforce says ECI doesn’t receive their email addresses in those cases and treats the call as external.
Try a call with two employees logged into their company Google accounts. If the emails are still blank, raise an SF Support case with this example to check why they’re not coming through.
