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Hi everyone,

I’m facing an issue with Renewal Opportunities in Revenue Cloud.

Assets are created successfully after Order Activation, and Amendments are also working correctly. However, the Renewal Opportunity is not being created, even though the Create and Update Renewal Opportunities flow is active.

Has anyone faced a similar issue or knows what configuration needs to be checked for Renewal Opportunity creation?

Any suggestions would be really helpful. Thank you! 

 

#Revenue Cloud  #Salesforce Revenue Cloud

1 件の回答
  1. 8月12日 12:12

    Hi Thanusha - when assets exist, amendments work, and the flow is active but no renewal opp appears, the cause is almost always timing/eligibility rather than a broken flow. Things to check, most likely first: 

     

    1) Renewal window / timing. Renewal Opportunities generate relative to the asset/subscription end date, not right after activation. If the asset's end date isn't yet inside the renewal window (e.g. a 1-year term that just started), the renewal opp isn't due to be created yet. Confirm how far ahead renewals are meant to generate and whether these assets fall in that window. 

     

    2) Is the flow actually running on schedule? 'Active' is not the same as 'scheduled/executed'. If it's a scheduled flow, verify it has a schedule and has actually run since the assets were created - check its run history / scheduled paths. A record-triggered version needs the triggering change to occur. 

     

    3) Asset/product renewability. The asset has to be renewable - the product configured with a renewal term/lifecycle so it's eligible. A non-subscription or non-lifecycle-managed asset won't spawn a renewal opp even if everything else is set. 

     

    4) Entry criteria / duplicates. Check the flow's entry conditions (asset status, lifecycle stage) and whether a renewal opp already exists for that asset - many renewal flows skip assets that already have one. 

     

    5) Errors. Check the flow's error/debug logs and Paused and Failed Flow Interviews - a silent failure (governor limit, a null on some records) would skip exactly those assets while working for others. 

     

    Since amendments already work, I'd bet on #1 or #2 (timing/schedule). If you can share the asset end date and whether the renewal flow is scheduled vs record-triggered, it's easy to narrow down.

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