Hi everyone,
I am currently working on the "Enable Sales Coaching in Agentforce" hands-on challenge (part of the Build Your First Sales Coach project).
When I open the Prompt Builder, the workspace workspace elements appear grayed out, and the loading spinner in the center keeps buffering infinitely. I am unable to select a model type, choose a model, or test/preview the prompt workspace.
I have already tried the following troubleshooting steps with no luck:
- Clearing my browser cache, cookies, and using an Incognito window.
- Verifying that my Data Cloud setup and user permission sets are active.
- Retrying the step on a completely fresh Agentforce playground organization.
Has anyone else encountered this infinite loading wheel bug during this specific Agentforce module? Any advice on how to get Prompt Builder to load completely so I can complete the challenge would be highly appreciated!
Thank you!
#Trailhead Challenges
What was happening:
When launching the hands-on challenge, my Trailhead profile was actively tracking one org (the specific Agentforce playground), but the system kept launching me into a different background Developer Edition org where the backend generative AI handshakes weren't active. Because the backend features weren't fully provisioned in the org I was actually looking at, the Prompt Builder UI canvas just spun forever.
How to fix it step-by-step:
If you are facing this, you need to wipe your active org registry clean so Trailhead forces a brand-new, correctly linked connection:
- Go to your global Hands-On Orgs management page: Open a new browser tab and navigate directly to [https://trailhead.salesforce.com/users/profiles/orgs](https://trailhead.salesforce.com/users/profiles/orgs).
- Disconnect the conflicting orgs: Find the old Agentforce org and the Developer Edition org you are currently stuck in, and click Disconnect on both. (Tip: If the disconnect buttons are grayed out, click the "Create Playground" button to build a quick dummy playground—this unlocks the interface).
- Request a fresh Playground: Go back to the Build Your First Sales Coach module page and refresh the page.
- Launch and Complete: You will now see a clean option to provision a new Agentforce Playground. Click it, let it build for a few minutes, and launch it.
Once I did this clean slate reset, Prompt Builder loaded up instantly with zero buffering, and I was able to successfully complete the challenge and secure the Agentblazer Innovator status!
