I have a user who changes the Contact Owner on the Contact Record and gets this message below. Contacts are wide open for all of our users. Once the user changes the owner then they can no longer see it and lose access to it. I haven't seen this message before and curious on whats triggering it?
6 件の回答
First thing to verify is Contact OWD:
Go to Setup --> Sharing Settings --> Organization-Wide Defaults and check the Contact setting.
- Public Read/Write --> users should generally retain access to Contacts.
- Public Read Only --> users should still be able to view the Contact.
- Private --> access depends on ownership, role hierarchy, sharing rules, teams, etc.
- Controlled by Parent --> Contact access is determined by access to the related Account
Additionally, other things to verify:
- Check Contact Sharing Rules, especially owner-based rules
- Check Account Sharing Rules if Contacts are Controlled by Parent
- Check Role Hierarchy of the old and new Contact Owner
- Check Manual Sharing
The toast itself is essentially the symptom: Salesforce changed/recalculated access, determined that the current user no longer has access, and closed the record tab.
