I have enabled Einstein Activity Capture (EAC) in Salesforce. However, When an email is received from a sender who is not already a contact in Salesforce, no new contact is created, and the email is not synced in the system. Can you explain why this is happening, and are there any alternative solutions to address this?
Hi @Ashwani Saklani I am from the Trailhead help team. May I request you please let us know if this is part of any Trailhead module/project that you are working on so that we can understand better and can help you further.
If this is related to any Trailhead badge, kindly share the URL of the Trailhead so that we can assist further. Else, please let us know if this is part of any real time business use case that you have been working on so that we can guide you accordingly.
Thank You!
