We have two users that had test accounts and used their work email. So now that we have moved to SSO, both of the users have a 1 at the end of the account since Salesforce reports that the username is already in use in another organization. So we created a SSO Application Transformation in Entra AD and it worked for the first person and transformed the regular user name to the user name with 1 at the end. However, when we try to do this for the next user, it simply gives the same error message of there is an issue with Single sign on. Any suggestions or even how to go about deleting that old account that supposedly exists.
Hi, @Jacob McGowan
Try to use the SAML Assertion Validator in Salesforce Setup to debug the last SAML operation. This can help identify any issues with the SSO configuration.
- https://www.salesforceben.com/how-to-troubleshoot-a-single-sign-on-error/
- https://help.salesforce.com/s/articleView?id=000382294&type=1
Sincerely,
Mykhailo Vdovychenko
Bringing Cloud Excellence with IBVCLOUD OÜ
