Hello everyone, This is a question following the one I asked before about Salesforce not allowing me to send emails from the lead profile window. Now the problem is that it seems to be sending the mail, but the recipient is not receiving anything. I have tried with different domains (gmail and outlook), but it has only been received on another corporate mail from my work. I validate the mails are being send because I received it on my own corporate mail as CC. Which solution would you suggest? Thanks in advance
@* Sales Cloud - Best Practices * @* Sales Cloud - Getting Started *
Hi @Javier Eduardo Martínez Cabrera
It appears that the issue may be related to your email
deliverability settings. I recommend reviewing them to ensure that they are properly configured. Additionally, I suggest checking your email logs
for more details to gain insight into the issue and make sure your user email is verified.
Also, adding the Salesforce IP ranges to the allow list on Gmail and Outlook servers will help to reduce the chance of your emails being marked as spam or blocked.
Please check the following links, which might be helpful in resolving this issue.
