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Partial Org:

 

1. Our client needs all users and their multiple email addresses to be captured by Einstein Activity Capture. From what I understand, this isn't possible, correct?  

https://help.salesforce.com/s/articleView?id=sf.aac_limitations.htm&type=5

 

2. Additionally, some users are already connected from Outlook to Salesforce via an email address that is simply used as a domain for Microsoft but not an active email address. How can these connections be deleted?

What it shows in this help article is not possible in the partial org we are working with: 

https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_eac_delete_account.htm&release=236&type=5

EAC - Connect multiple accounts AND delete account connection

 

 

#Sales Cloud Einstein

4 件の回答
  1. Andrew Russo (BACA Systems) Forum Ambassador
    2024年9月10日 9:55

    1, correct its not goign to capture all. 

    2: go into full setup and you need to remove the org level EAC connection that an admin setup for EAC. 

     

    turn this off :https://help.salesforce.com/s/articleView?id=sf.aac_setup_org_level_connection.htm&language=en_US&type=5

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