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Hi,

 

I've integrated Google Meet with Salesforce, and all recorded videos are visible in the video call object, and Einstein is working properly.

 

However, some of the video calls are not visible in Salesforce.

 

What are the criteria for the visibility of video calls in Salesforce? 

Why are some calls not being picked up by Salesforce? 

Are there any missing criteria or settings?

2 件の回答
  1. 2024年5月23日 13:20

    Hi @Keiji Otsubo

     

    Reseason Behind it: 

    As per your suggestion, Some of the participants belong to excluded email addresses.

     

    Thanks for the answer, It helps me.

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