Does MIAW offer conferencing, i.e. including other agents with right skills in an active session?

We use conferencing in live chat and I'm wondering if this feature is available for MIAW?

#conference

2 件の回答

Sudhakara Reddy Peddi (Salesforce corporation)
2024年6月19日 16:31
Multiple agents in a conference is not available in MIAW yet. It is on roadmap.

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Does MIAW offer conferencing, i.e. including other agents with right skills in an active session?

Enhanced Chat (Messaging In-App/Web)

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