I cannot access the Support Portal as it keeps showing the error message that I need to "connect to an org". My work email is already set-up on my profile account.

Question

I cannot access the Support Portal as it keeps showing the error message that I need to "connect to an org". My work email is already set-up on my profile account. Is there another way to get in touch with Mktg Cloud support team? As I have production issue.

#Urgent Support

Ines Garcia · Answer

Hi Vernadette, which support portal please? and are you the designated salesforce system administrator for your company?

I cannot access the Support Portal as it keeps showing the error message that I need to "connect to an org". My work email is already set-up on my profile account.

Urgent Support

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