3 件の回答
A code snippet would be very helpful here. Without it, I'm just guessing at this point:How are you sending your DocuSign envelopes? Are they being sent directly from the docusign website or from another system that has an api integration with DocuSin (i.e., like how you can send docusign envelopes from salesforce via the api).Start with looking at the envelope data in docusign. Not sure if you can see it from the same page that you view your envelopes, you may have to either enable debug logging in docusign settings, or export the envelope details to csv -either way you're ultimately trying to look at the data that the docusign envelope carried with it, including that custom field to see if the data inputted during the envelope send made it. If it did, then you know to check how that field is mapped to the docusign status object record in salesforce.
