Einstein Activity Capture does not sync events properly

Question

I have set up Einstein Activity Capture to sync Outlook meetings with Salesforce. The set up was successful. But it pulled in all of my O365 events (marked private or not, and even recurring meetings) in a Microsoft Office 365 calendar but nothing in My Events. Is this what it's supposed to do? I want to share calendar with other rep. I think I can only share the default Salesforce Calendar, which is My Events. So I have a problem here because the Outlook events do not sync to My Events.

My Einsten setting is not to sync private events. But still, Outlook events that are marked PRIVATE were pulled into Salesforce Activity timeline of the related records.

My questions here are related to Einstein Activity Capture, not Salesforce with Outlook which is retiring soon. Is there a bug in EAC or am I missing something here?

Abhishek Mudireddy · Answer

I recommend checking the user permissions listed.,

https://help.salesforce.com/articleView?id=sf.outlookcrm_sync_events.htm&type=5

If it didn't help you then please raise a case with salesforce support.

https://help.salesforce.com/apex/HTViewHelpDoc?id=workcom_contact_support.htm&language=en_us

Einstein Activity Capture does not sync events properly

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