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Topics#Lightning ExperienceNidish G の質問
Nidish G (BSC) が「#Lightning Experience」で質問
2020年8月31日 16:48

Can we use case thread ID in a emails sent from a flow action

I have a requirement to send an email from a flow. The flow creates a case based on certain criteria on opportunity fields. I need to have the case thread ID inserted in the subject of the email. But I'm not able to access the field thread ID in flow. So, is there any way we can use thread ID in flow. Or, can we use classic email templates in Flow??
2 件の回答
  1. Shirisha Pathuri (salesforce.com)
    2020年8月31日 17:53
    Hi Nidish,

    Greetings!

    You should be able to use the field called "Thread_Id" on the case which stores the value of the email thread.Can you please check with this field to use it on template.

    Reference:https://trailblazer.salesforce.com/ideaView?id=08730000000XvdHAAS

    Also,I have Email-Case enabled in my org but haven't created any case with the functionality.However,I can see the field called Email thread but not what value is being stored in the same.

    Kindly mark it as best answer if it helps so that it can help others in the future.

    Warm Regards,

    Shirisha Pathuri
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