4 件の回答
If you are building custom emails, first recommendation is to make sure you are creating an email message record. This is needed in order for the header reference to link back. Some more detail here https://sproketlogic.com/email-to-flow-custom-email-that-links-back-to-a-case/The next potential issues is that the email app is removing the header information. This can happen on some apps where the subject is changed or the used simply has config options. In those cases, you might want to consider custom linking.... We also discuss there here (https://sproketlogic.com/introducing-email-to-flow-a-low-code-email-service/)