Send email to queue members is not working.

Question

Hello Team,

I have enabled the Send Email to Queue Members option for Some Queues in my org. I have also added the Organization-wide address (a no reply email).

In case assignment rules the Email template is also assigned to the particular assignment rule for which the email has to be sent.

After all this set up, I am still not receiving the email. Am I missing any more steps for this configuration to work?

Can anyone help.

Thanks a lot,

Pragya

Sai Praveen Kumar Kakkirala · Accepted Answer

Hi Pragya,

Can you check the below question with the same issue. It may help you to fix the issue

If this solution helps, Please mark it as best answer.

Let me know if you need any further help on it.

Thanks,

Einstein Platform