Hi all,
After trying to find a way to export and import Knowledge articles I've found a way that works for me which will be exporting the articles for translation from my source org, performing some data transformation and importing in the target org with the Import Articles functionality.
I've tested this within a developer org and now I want to test this while exporting from an acceptance org and importing to the developer org but I run into an error. When I use the Export Articles for Translation functionality in the acceptance org it fails with the following message:
[MESSAGE 14-11-2023 09:21] Export has started.
[ERROR 14-11-2023 09:21] Internal failure
I tried to Google it, but since it's such a vague error message I did not have any luck yet.
Does anyone know what this could be and how I can solve this issue?
Thanks for your reply @Keiji Otsubo, I already found that article through Google but that is not my problem.
The org is setup according to the Help documentation for supporting a Multilingual Knowledge Base. So: Multiple Languages (Dutch, English and German) are added and active.
To Export Articles for Translation also everything is setup accordingly. So: I've created a queue to submit the articles which need to be translated to and I have done so already for a couple articles.
And when I go on to export the articles for translation they are there to export as shown in the screenshot.
When I go on to 'Export Now' it seems to be working, but a few moments later it fails with the above mentioned export log.
