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Hi everyone

 

I trying to implement Custom Actions for Customer Service Center. I created a cartridge with the customization and followed the instructions to register it in Bussines Manager. The documentation specifies I must place the new cartridge in the site cartridge path and then I need to grant permissions to those actions in the Customer Service Center Permissions in Roles & Permissions section. The problem is that the actions do not appear in the Customer Service Center Permissions section, I tried in all the contexts but they still do not appear. What could be doing wrong?

 

https://documentation.b2c.commercecloud.salesforce.com/DOC3/index.jsp?topic=%2Fcom.demandware.dochelp%2Fcontent%2Fb2c_commerce%2Ftopics%2Fcustomer_service_center%2Fb2c_custom_actions.html

SFCC Customer Service Center custom actionsCaptura de pantalla 2023-07-04 102506.png

Captura de pantalla 2023-07-04 102559.png

Captura de pantalla 2023-07-04 102653.png

 

#User Interface Customization  #Custom Actions #B2C Commerce #Customer Service

2 件の回答
  1. 2023年7月4日 16:23

    @Estefano Sebastian Bran Zapata Can you make sure you are adding the csc actions cartridge to the right one?

    It should be the BM cartridge path which is different from the ones that are for storefront sites.

    You can find it via the link "Manage the Business Manager site." which is located under:

    Administration > Sites > Manage Sites > Business Manager Site

     

    Mosab Zakarneh | ITG Software, Inc. 

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