Going through the Salesforce Administrator Trailmix, https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/create-support-processes-cases?trailmix_creator_id=strailhead&trailmix_slug=prepare-for-your-salesforce-administrator-credential
I've tried a new playground, clearing cache and cookies, and even a different browser. The "Add" button is greyed out when I try to Add to "Customize Case Status." :-( Please help.
3 件の回答
I figured it out. Embarrassingly there was a hidden bullet in the copy/paste that Salesforce didn't like and would not allow me to continue until I removed it.
Thanks!