Hi - We use Kell's Fund Allocations in addition to another third-party application to sell tickets. We have started to receive the following error every time a ticket is sold which includes a donation (opportunity is created) AND the buyer's Contact record will need to be Qualified.
The following error occurred while
trying to create or update the buyer's Contact record: Insert failed. First
exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY,
kell01.OpportunityTrigger: execution of AfterInsert
caused by: System.DmlException: Insert failed. First exception on row 0;
first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient
access rights on cross-reference id: 0061K00000lCw29: []
We've had both of these systems for years and it's suddenly throwing this error. I've talked with the ticketing application and they suspect it's a Fund Allocation issue. I've spoken with someone at Kell, but after our initial conversation and repeated attempts to contact this person, I've never heard anything back. I've done a lot of my own research but still cannot solve the error.
Any thoughts would be greatly appreciated.
@Saurabh Singh and @Khakan Ispakhev Thank you both for your help! I'm going to keep investigating to see if I can figure out the record or field that we don't have access to. Unfortunately, I can't see the code for the Apex code it's self. It's "hidden" and most likely only visible to Kell Partners. Hence why I was hoping for their help. I will also try to reach out to them once more.
Thanks!
