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We had Einstein Activity Capture set to sync both ways which caused multiple contacts to be created with several different users as owner. We've turned off this setting so we only sync from Salesforce to Google, and we've removed to duplicate contacts, but Google still shows the multiple contacts on all of our user accounts. Google Contacts does not match Salesforce Contacts.

 

Is there a way to force the sync to update everyone's Google accounts to remove the duplicates? I would prefer not to have to ask all of our users to manually remove all of the duplicate Contacts from their Google account.

 

Thanks,

Char

2 件の回答
  1. 2022年6月23日 17:56

    Thanks Jennifer. I was afraid of that.

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