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I am making a report, using the HTML Email Status Report. However, I can see the emails sent by my user but not that of other users. I am using a user with an administrator profile. Does anyone know why I do not see the emails sent by others?

 

#TrailblazerCommunity  #Send Email #Email #List Email #Sales Cloud #AwesomeAdmins

1 件の回答
  1. 2021年11月10日 21:22

    Hi Paula,  The article here outlines that the HTML Email Status report only shows the emails sent of the user running the report.  Depending on your need, you could either log in as the user needing to see the report, create it for them and save it to their personal Private Reports folder OR if you need it more publicly visible and dynamic, you can:

    1. Add your HTML Email Status report to a Salesforce.com Dashboard.
    2. Set the Dashboard Running User to 'Run as logged-in user'.
    3. Save the dashboard.
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