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Topics#Customer ServiceTravis Dorr の質問
Travis Dorr が「#Customer Service」で質問
2017年1月20日 14:46

How can we track the amount of time we are spending actually working our cases?

How can we track the amount of time we are spending actually working our cases?

 

We need to justify staffing for planning purposes and it would be beneficial if we can show the actual amount of time it takes us to work each case.
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