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Topics#Email MarketingDave Patricca の質問
Dave Patricca (Art Institute of Chicago) が「#Email Marketing」で質問
2016年7月22日 20:33

How to customize the unsubscribe page (Marketing Cloud)?

I'm trying to find out if it's even possible to customize the unsubscribe page so I can add a survey to help better understand why individuals are unsubscribing. There doesn't appear to be any documentation for the Marketing Cloud, so I'm thinking this isn't possible. Has anyone else tried to do this / knows how to do this?
13 件の回答
  1. Dave Patricca (Art Institute of Chicago)
    2016年8月24日 15:18

    Figured this out. I ended up having to build a landing page with a SmartCapture Form that acts as a survey. Action 1 in the form processing steps unsubscribes the user and action 2 inserts their unsubscribe reason into a Data Extension. So far it's working flawlessly. 

    Pretty disappointing that Marketing Cloud doesn't offer something like this out of the box since it promotes itself as a solution for every channel and leader in e-mail. 

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