It appears to be our expiration policy, however, not email is sent with instruction, and no error message is given telling them to click Forgot Password.
This is causing fear and confusion. Does anyone know anything about this? Did we miss an alert setting?
2 件の回答
Hi Sylvia,
Typically Salesforce allows the user to use the old password, but then requires that they set a new password prior to allowing login. Salesforce won't just reset to a random password and not let them in. I would poke around a little bit more and see what might be happening. What does it say under Login History on a user's detail page who has been impacted by this?
