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Topics#Reports & DashboardsLaura Shaw の質問
Laura Shaw (IOP Publishing) が「#Reports & Dashboards」で質問
2018年4月12日 11:17

Understanding Case Lifecycle report - need clarification.

Understanding Case Lifecycle report - need clarification.Can I check I am understanding the case lifecycle report - I need to calculate the number of hours a case is in the queue before being assinged to a case owner. Can i do this by using above?
2 件の回答
  1. Laura Shaw (IOP Publishing)
    2018年4月12日 12:40
    Its the out of the box duration field that comes with the Lifecycle report
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