Hi All,
a question regarding the 'Suggested Articles' from the Knowledge Sidebar in Service Cloud Console:
some articles are marked in RED as 'New!' or 'Updated!'.
Now, HOW LONG will this mark show up and where is this information stored? What is driving this behavior?
thx for your help.
3 件のコメント
'New!' or 'Updated!' tags will disappear only for those users who opened the article(s) in question .. Not for all user..
So disappearing of these tags is user specific..
