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SALESFORCE ADMIN EXAM PREPARATION 2021

This group for Salesforce admin exam preparation and sharing Ideas.
Aayushi Mehta (Admin presso Douglas College)
19 ago 2023, 20:23
Choose one answer

Can someone help with this?

 

Support agents at Cloud Kicks are spending too much time finding resources to solve customer

cases. need a more efficient way to find documentation and similar cases from the Case page layout.

How should an administrator meet this requirement?

 

A. Use an interview flow to capture Case details.

B. Configure Knowledge with articles and data categories.

C. Direct users to Global Search to look for similar cases,

D. Create a custom object to capture popular Case resolutions.

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Jerry Suhrstedt (Salesforce Business Analyst presso SumoLab)
12 ago 2023, 18:22
I've done a deep dive, and have been racking my brains on this question... anyone?

The administrator at Cloud Kicks has been asked to change the company's Shoe Style field to prevent users from selecting more than one style on a record. 

 

Which two steps should an administrator do to accomplish this? Choose 2 answers 

 

A. | Change the field type from a multi-select picklist field to a picklist field.

B. | Select the "Choose only one value" checkbox on the picklist field.

C. | Reactivate the appropriate Shoe Style values after the field type changes.

D. | Back-up the Shoe Style values in existing records.

 

One has to assume that if you are trying to prevent users from selecting more than one style on a record, they are currently using a multi-select picklist.  So if you decide to change that field type shouldn't you back up your data first?  I've never once found a selection called: "Choose only one value" checkbox.

 

Feels like A & D... but I get differing opinions.

3 risposte
  1. Coby Press (Black Cloud) Forum Ambassador
    12 ago 2023, 19:47

    The fact you have to select 2 tells me its A and D, and the fact the others don’t even make sense.

    When you turn a multi-select pick list into a normal picklist, there is high chance of data loss of existing selected values.

    So for that reason its A and D.

     

    The other 2 are completely irrelevant to multiple options of a field, B doesn't even exist

     

    EDIT: best practice - avoid multi-picklist at all costs lol

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Jerry Suhrstedt (Salesforce Business Analyst presso SumoLab)
30 lug 2023, 20:02
I thought this was an escalation rule...NO?

The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to service representative within 5 hours. VIP customers have access to support 24 hours a day.

How should this be configured? 

Escalation Rules

Business Hours

Assignment Rules

Case Queues

3 risposte
  1. R Kumar (Merfantz Technologies)
    31 lug 2023, 09:03

    Hi @Jerry Suhrstedt,

     

    Its not specifically related to an escalation rule. Instead, it involves a combination of Assignment Rules and Case Queues to ensure unassigned cases from VIP customers get transferred to service representatives within 5 hours.

     

    • Assignment Rules:

    Create an Assignment Rule to route cases from VIP customers to the appropriate Case Queue. The Assignment Rule should be set to evaluate incoming cases and check if the customer is a VIP customer. If the customer is a VIP, the rule should assign the case to the designated VIP Case Queue.

     

    • Case Queues:

    Create a specific Case Queue dedicated to handling cases from VIP customers. This queue should be staffed by service representatives who are available 24 hours a day.

     

    • Business Hours:

    Since VIP customers have access to support 24 hours a day, you don't need to configure specific business hours for them. They can submit cases at any time, and the Case Assignment Rule will route their cases to the designated Case Queue.

     

    Verify the below Example link:

     

    Link 1-https://help.salesforce.com/s/articleView?id=sf.rules_escalation_rule_entry.htm&type=5

     

    Link 2- https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/create-case-queues-assignment-rule

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Jerry Suhrstedt (Salesforce Business Analyst presso SumoLab)
30 lug 2023, 20:25
The more I look at this, the more it seems that both: A & D are correct. What am I missing?

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution. Why are the support reps unable to see the Closed option in the specified picklist? 

A. The Case record type is missing Closed as a picklist value. 

B. The Close Case page layout must be used to close a case. 

C. The Show Closed Statuses Case Status Field checkbox is set to the default. 

D. The Support Process being used omits Closed as a status choice.

2 risposte
  1. Jerry Suhrstedt (SumoLab)
    31 lug 2023, 00:28

    Yes, I think that makes sense.  But the question doesn't let you know if this has been changed or not.  So the question is, which solution would you look at first?

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Jerry Suhrstedt (Salesforce Business Analyst presso SumoLab)
30 lug 2023, 02:32
Keep getting conflicting correct answers for this question... anyone?

What are three characteristics of a master-detail relationship? Choose 3 answers

A. Each object can have up to five master-detail relationships.

B. The master object can be a standard or custom object.

C. The owner field on the detail records is the owner of the master record.

D. Permissions for the detail record are set independently of the master.

E. Roll-up summaries are supported in master-detail relationships.

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Vidyashree HR (Software Developer presso IQVIA)
21 apr 2023, 10:42

Hi, 

 

I am planning to take Salesforce Admin Certification, may i please know how to get a voucher code to register for this? or kindly share if you have any.

 

Thanks,

Vidyashree

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Jerry Suhrstedt (Salesforce Business Analyst presso SumoLab)
18 lug 2023, 20:22
How much Outlook/Gmail integration is on the exam?

If you're taking practice exams with Focus On Force, they have a ton of questions around Outlook and Gmail integration with Salesforce.  But I don't see that subject anywhere else.

 

Anyone know how many questions on the exam deal with that area?

5 risposte
  1. Jerry Suhrstedt (SumoLab)
    25 lug 2023, 20:51

    I have to tell you, on a scale from 1-10 as far as exam difficulty... Focus On Force is about a 9-10 while the Salesforce practice exams feel like a 6.  Even the $20 paid Kryterion practice exam was nowhere near as hard as Focus On Force's category exams.  There are many FOF questions that are simply not going to be on the exam.

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Sanu Kumar (Senior Consultant presso Infosys Ltd.)
12 lug 2023, 07:24
How to write validation rule

How to write validation rule for below scenario 

 

Scenario 1 ---> If StageName equals to Closewon and Awarded amount equals to Specification value and opportunity attribute equals to Clos4ed Won Full Spec --->its valid 

 Scenario 2 ---> If StageName equals to Closewon and Awarded amount Less than Specification value and opportunity attribute equals to Closed Won Partial Spec --->its valid

 Scenario 3 ---> If StageName equals to CloseLost and Awarded amount is Zero and opportunity attribute equals to Closed Lost Full Spec  --->its valid

 

otherwise throw validation error

4 risposte
  1. Eric Praud (Activ8 Solar Energies) Forum Ambassador
    12 lug 2023, 09:02

    I would write it like this:

    NOT(
     OR(
     AND(TEXT(StageName)="Closewon",
     OR(
     AND(AwardedAmount__c=SpecificationValue__c, INCLUDES(OpportunityAttributes, "Clos4ed Won Full Spec")),
     AND(AwardedAmount__c<SpecificationValue__c, INCLUDES(OpportunityAttributes, "Closed Won Partial Spec")))),
     AND(TEXT(StageName)="CloseLost",AwardedAmount__c=0, INCLUDES(OpportunityAttributes, "Closed Lost Full Spec"))))

    However, make sure the API names are correct, including the API names for the Stage and Opp Attribute picklist values (you need the API, not the label of picklist values).

    Also, since Opp Attribute is a MS picklist, it coudl have multiple values. This formuls only checks if any of them has the right one selected, regardless of the amount of values. If you want to make sure it's the only value selected, you need to go with:

    NOT(
    AND(PICKLISTCOUNT(OpportunityAttributes)=1,
     OR(
     AND(TEXT(StageName)="Closewon",
     OR(
     AND(AwardedAmount__c=SpecificationValue__c, INCLUDES(OpportunityAttributes, "Clos4ed Won Full Spec")),
     AND(AwardedAmount__c<SpecificationValue__c, INCLUDES(OpportunityAttributes, "Closed Won Partial Spec")))),
     AND(TEXT(StageName)="CloseLost",AwardedAmount__c=0, INCLUDES(OpportunityAttributes, "Closed Lost Full Spec"))))
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John Paul Wood (Student Salesforce Admin presso Johnny P. Wood)
4 apr 2023, 19:08
15% in Admin Cert for Salesforce, and I'm getting stuck

Hey everyone. I'm pretty new to all this. I've been crawling though the first 15% of the course, but now I'm stuck on Control Access to Fields in the Data Security module.

I'm desperate to join any currently active study group. Is the Mike Wheeler course helpful/worth getting and doing on top of trailblazer? 

 

Thank you to anyone that comments.

4 risposte
  1. Asima Muhammed
    4 mag 2023, 13:42

    I recommend Mike Wheeler

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lotika Das (learner presso learner)
26 lug 2022, 14:59

Project name-  " Corporate Seminar Management"

Business Requirement:

Create an app that takes care of Corporate seminar registrations, Confirmations, Speaker's associations.

User's of the system- Corporate Seminar Management Team

Corporate seminar manager

attendees

speaker's

For each above i will create only one user in developer org. 

Requirements: CSM should have info like, topic/name,location, start date and time, end date and time, speaker

Type of corporate seminar- (webiner/workshop/seminar) -- this is picklist i will make

Attendees self register with name, phone, email and area of corporate seminar

attendees are informed by email on upcoming corporate seminars for their area of interest

Corporate seminar management team will confirm attendees registration after they receive payment. Can anyone tell me please : HOW MANY objects i need to create for this project 

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