For the Salesforce Winter '25 Release: Make Record Fields Stand Out with Conditional Formatting
Learn how-to in my latest video on YouTube https://youtu.be/sFeQgc6mHXw?si=7eFvGDEwJePWE_Ok
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Tom Bassett (Vera Solutions) 
Forum Ambassador
The system right now doesn't allow a blank value for Equal or NOT Equal, I've just tried a fallback rule (Rule 5) set to Always. I also tried this as =! Gold, Platinum, Bronze or Silver. When the field was blank it did not display any icon.
I suspect this is a limitation considering the feature is in it's infancy, the last option would be to use a formula field in a condition instead but that may not work.
If you need more targeted support then feel free to post a question and tag me in the body of your post.
